Delivery Information

Dear customer!

At the moment, delivery of retail orders is possible by Thai post or courier service.Courier service delivery is carried out to Russia and some CIS countries, Thai post to other countries.
When sending by Thai Post, e-Packet is used, in situations where e-Packet is not available, regular airmail. When placing an order, in cases where delivery by Courier Service or regular Thai Post is possible, the cost of delivery is calculated automatically. Otherwise, Before paying for the order, you must send a request to the manager by e-mail info@decostrade.com with a request for the possibility of delivery and, if any, the proposed delivery method.

Please note that the recipient of the parcel is responsible, including material, for the compliance of the contents of the parcel with the laws of the country of receipt.

The online store is not responsible, including material, for the actions and consequences of the actions of the postal and customs services of the recipient country, as well as for the actions of the recipient and his interaction with the postal and customs services of his country.

The online store does not bear any moral and material responsibility for the actions of the buyer, such as ordering goods prohibited for import into the country, exceeding the permitted quantity of goods, importing goods for commercial purposes under the guise of goods for personal use, unwillingness to pay duties and fees in accordance with the legislation of the country of receipt.

In case of return of the goods, the cost of delivery of the goods to the buyer is not refundable. If the return of the goods requires additional costs on the part of the online store, these costs are deducted from the value of the goods. The balance between the value of the goods and the cost of delivery is returned to the buyer if the goods do not have physical defects obtained as a result of the customs inspection of the parcel. If the goods were purchased "on order", not from the website of the decostrade.com online store, compensation for the cost of the goods is not made.

The recipient of the parcel must be prepared for the fact that the customs service of his country will ask him for passport data, proof of payment and other information about the contents of the parcel.

Delivery of wholesale orders is carried out in agreement with the buyer.